My Student Wellbeing contracts with professional therapists in Canada to provide you with mental health services. Our role is to see if we have a therapist in our network who can help you improve your wellbeing. 

The practitioners we work with are members of regulatory bodies that regulate their provision of services. These regulatory bodies have requirements related to protecting your privacy and taking steps to ensure the members are competent to provide services. 

The therapists in our network may be involved in one of these bodies: 

• Any provincial College of Social Workers
• The Canadian Counselling and Psychotherapy Association (CCPA)
• The Canadian Professional Counsellors Association (CPCA)
• The Canadian Association for Marriage and Family Therapy (CAMFT)
• Professional Association of Christian Counsellors and Psychotherapists (PACCP)
• Registered Psychiatric Nurses of Manitoba (CRPNM)

You can look at any of the aforementioned bodies to learn more about how they help protect the public by holding their members to certain standards and ethics. 

Nope! We’re available to help you through many of the situations you’ll experience as a post-secondary student. If you’re having a tough time with something, we can help, however, some insurance plans require you to have a referral from a doctor to use mental health counselling benefits. You’ll want to consult your policy document or reach out to us to help you understand your coverage so you know if you need a referral or not. 

Accessing services for the first time involves five steps: Deciding How to Pay, Browsing the Clinician Directory, Scheduling an Appointment, Creating an Account, and Attending the Appointment.

Deciding How to Pay: You can pay out of pocket, or if you’re a student, you may have insurance coverage which could cover part or all of the cost for a session. You can complete the Insurance Check on our home page so we can let you know if you have insurance and if your insurance will cover 100% of the session costs.  

Browsing the Clinician Directory: Take a look at the Clinician Directory to find a therapist which you connect with. Counselling is a very personal experience and it can take time to find someone you feel comfortable opening up to. We hope we have a therapist in our network who you feel comfortable with, but if not, join our waitlist and we’ll notify you when we onboard someone new.

Scheduling An Appointment: We may offer you the ability to schedule appointments through our self serve online booking system or you will need to schedule appointments through your therapist. You’ll have the option of receiving a reminder before your appointment to ensure you don’t miss it. 

Creating An Account: Creating an account is quick. We need you to fill out your personal information (such as name and contact information) and provide us with any insurance information you have.

Attending The Appointment: You’ll be sent a link which will connect you to our secure video platform where you’ll be able to speak with your practitioner. This is your time and we’re all here to help you succeed as a student. 

Depending on your educational institution you may be covered to receive mental health services through your student insurance plan.  If you’re unsure if mental health services are covered under your plan, please connect with us and we will help you figure it out. Some student insurance plans will cover the full cost of the services, which means you can speak with our professionals without worrying about its cost.

Please connect with if you have questions about using your insurance plan. You can fill out a contact form regarding your coverage on our Pricing Page

If you do not have insurance coverage, you would have to pay out of pocket for a session. 

Each session is typically 50 minutes long, however you can speak with your therapist about adjusting the session length. We ask that you test your webcam and microphone before the appointment to ensure they are working so you’re able to use the full amount of your appointment. 

The frequency of your appointments is up to you and your practitioner. We understand you may have a busy life trying to juggle your coursework, socializing, and working, but taking an hour out of your day once in a while to speak with a professional to improve your mental health will be worthwhile. You can speak with your practitioner to determine what frequency of appointments works best for you. If you’re using your benefits from your insurance plan, then there will be a cap on how many appointments you will be covered for throughout the year. Again, we can help you understand your insurance plan so you know how many appointments you can attend without paying out of your pocket. 

You could attend for only one or two sessions if that’s all you feel you need. 

What you say in session is between you and your therapist. My Student Wellbeing does not view your session notes, as the creation and store of your session notes are the responsibility of your therapist. What you say is protected by Canadian legislation and your therapist can provide you with more information on how your information is protected. 

There are exceptions where your information may be disclosed without your consent, such as if you disclose that you are at a real risk of harming yourself, if you disclose that a child is at risk, or some other cases. You can speak with your practitioner about the exceptions to your privacy so you have a clear understanding of these limitations. 

Our easy to use online booking system allows you to schedule an appointment yourself based upon our openings. It’s as easy as a few clicks!

You can also speak with your therapist when you’re connected with one to determine a good time for the both of you.