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Frequently Asked Questions

Frequently Asked Questions

My Student Wellbeing contracts with professional therapists in Canada to provide you with mental health services. Our role is to see if we have a therapist in our network who can help you improve your wellbeing. 

The practitioners we work with are members of regulatory bodies that regulate their provision of services. These regulatory bodies have requirements related to protecting your privacy and taking steps to ensure the members are competent to provide services. 

The therapists in our network may be involved in one of these bodies: 

  • Any provincial College of Social Workers
  • The Canadian Counselling and Psychotherapy Association (CCPA)
  • The Canadian Professional Counsellors Association (CPCA)
  • The Canadian Association for Marriage and Family Therapy (CAMFT)
  • Professional Association of Christian Counsellors and Psychotherapists (PACCP)
  • Registered Psychiatric Nurses of Manitoba (CRPNM)

You can look at any of the aforementioned bodies to learn more about how they help protect the public by holding their members to certain standards and ethics. 

Nope! We’re available to help you through many of the situations you’ll experience as a post-secondary student. If you’re having a tough time with something, we can help, however, some insurance plans require you to have a referral from a doctor to use mental health counselling benefits. You’ll want to consult your policy document or reach out to us to help you understand your coverage so you know if you need a referral or not. 

Accessing services for the first time involves five steps: Deciding How to Pay, Browsing the Clinician Directory, Registering, Scheduling an Appointment,  and Attending the Appointment.

Deciding How to Pay: You can pay out of pocket, or if you’re a student, you may have insurance coverage which could cover part or all of the cost for a session. You can complete the Insurance Check on our home page so we can let you know if you have insurance and if your insurance will cover 100% of the session costs.  

Browsing the Clinician Directory: Take a look at the Clinician Directory to find a therapist which you connect with. Counselling is a very personal experience and it can take time to find someone you feel comfortable opening up to. We hope we have a therapist in our network who you feel comfortable with, but if not, join our waitlist and we’ll notify you when we onboard someone new.

Registering: To ensure you’re a good fit to access services from a therapist through My Student Wellbeing,  we will need you to register and if everything checks out, we will create your account and will allow you to book with a therapist. Creating an account is quick. To register, we need you to fill out your personal information (such as name and contact information), provide us with any insurance information you have, and some other information.

Scheduling An Appointment: We may offer you the ability to schedule appointments through our self serve online booking system or you will need to schedule appointments through your therapist. You’ll have the option of receiving a reminder before your appointment to ensure you don’t miss it.

Attending The Appointment: You’ll be sent a link which will connect you to our secure video platform where you’ll be able to speak with your practitioner. This is your time and we’re all here to help you succeed as a student. 

Depending on your educational institution you may be covered to receive mental health services through your student insurance plan.  If you’re unsure if mental health services are covered under your plan, please connect with us and we will help you figure it out. Some student insurance plans will cover the full cost of the services, which means you can speak with our professionals without worrying about its cost.

Please connect with if you have questions about using your insurance plan. You can fill out a contact form regarding your coverage on our Pricing Page

If you do not have insurance coverage, you would have to pay out of pocket for a session. 

Each session is typically 50 minutes long, however you can speak with your therapist about adjusting the session length. We ask that you test your webcam and microphone before the appointment to ensure they are working so you’re able to use the full amount of your appointment. 

The frequency of your appointments is up to you and your practitioner. We understand you may have a busy life trying to juggle your coursework, socializing, and working, but taking an hour out of your day once in a while to speak with a professional to improve your mental health will be worthwhile. You can speak with your practitioner to determine what frequency of appointments works best for you. If you’re using your benefits from your insurance plan, then there will be a cap on how many appointments you will be covered for throughout the year. Again, we can help you understand your insurance plan so you know how many appointments you can attend without paying out of your pocket. 

You could attend for only one or two sessions if that’s all you feel you need. 

What you say in session is between you and your therapist. My Student Wellbeing does not view your session notes, as the creation and store of your session notes are the responsibility of your therapist. What you say is protected by Canadian legislation and your therapist can provide you with more information on how your information is protected. 

There are exceptions where your information may be disclosed without your consent, such as if you disclose that you are at a real risk of harming yourself, if you disclose that a child is at risk, or some other cases. You can speak with your practitioner about the exceptions to your privacy so you have a clear understanding of these limitations. 

Our easy to use online booking system allows you to schedule an appointment yourself based upon our openings. It’s as easy as a few clicks!

You can also speak with your therapist when you’re connected with one to determine a good time for the both of you. 

Not a problem! We know how busy life can be as a student. We just ask you kindly give your therapist as much notice as possible. This allows us to offer your spot to another student and reschedule you to a time that will work for you.

Each therapist has their own policy regarding no-shows and you can speak with them to find out what fees, if any, apply if you miss an appointment. 

Our online mental health services platform utilizes a secure, encrypted video platform to ensure your privacy during the appointment. All you need to do is click on a link and the session will open through your browser. There will be no need to download a thirty party app (unless you’re using an iPhone or iPad, as our third-party software provider says their app is required). To avoid downloading any apps, use your laptop. It’s quite similar to Zoom and Skype.

We will do our best to include a variety of therapists in our network. If you start receiving services from one therapist and it just doesn’t feel right with them, you can let them know and try someone else. Our therapists understand counselling is highly personal and sometimes two people just aren’t the right fit. No hard feelings on anyone.  Try not to dismiss the idea of accessing mental health services though just because you didn’t like the first therapist you tried. 

As of right now in person sessions are unavailable and we are not planning to offer them in the future. There is research that indicates virtual counselling is as effective as in person counselling. We are focusing on virtual counselling due to its convenience and accessibility.  

Most likely! You don’t need to have a formal diagnosis to receive mental health services. We can help you if you’re having feelings of sadness, anger, hopelessness, irritability, lonliness, or anything else that you would like to address. These feelings can come from losing a loved one, dealing with exams, a break up, being uncertain about your future, conflict with the family, struggling to make friends, and everything else that you may face as a student. You don’t need to face those struggles alone. We’re here to help you find ways to cope with those feelings in a healthy way and how to overcome whatever might be bothering you.  

Absolutely not. No one is here to to judge, we’re all here to help. No matter what you’re going through or what happened, your therapist should treat you with respect and empathy. You are under no obligation to go into any part of your life in detail and you only need to talk about what you’re ready to talk about. Remember, what you tell your therapist is confidential so you don’t have to worry about us telling anyone. 

Right now our therapists can work with students in Manitoba. 

If you’re outside of Manitoba, you can put your name on the waitlist and we’ll notify you if we have therapists available to you in your province. 

We’re glad to hear you want to take the steps towards improving your mental health! Click the “I’m Ready” button in the menu or at the top of the screen and look through our Clinician Directory to find someone who is right for you. call a suicide prevention line or 911 to immediately speak with a professional about your thoughts. These resources exist to help you through your struggles.

My Student Wellbeing is not a crisis resource and you are directed to contact a crisis service if you are thinking about suicide. 

You can also contact the 988 Suicide Crisis Helpline by phoning or texting 988 (website link here)


If you have more questions, please contact us and we will be happy to respond to any inquiries you may have.